Service

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[fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”2″ content_align=”center” style_type=”single solid” sep_color=”#333333″]Service Support Options[/fusion_title]

We see the ability to repair, maintain and calibrate the laboratory instrumentation that we supply as a fundamental component of our overall customer support policy.

Our standard Scheduled Preventative Maintenance and Extended Warranty Agreements are designed to give you peace of mind, predictable maintenance costs and maximise system uptime.

You are welcome to discuss how these standard agreements can be tailored to suit the specific needs of your laboratory with our service and support team who have many years of industry experience and expertise. Any additional requirements you may have for installation and training, IQ/OQ, customisations (hardware and software) as well as maintenance and repairs can all be accommodated.

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[fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”2″ content_align=”center” style_type=”single solid” sep_color=”#333333″]Scheduled Preventative Maintenance Agreement[/fusion_title]

Our scheduled preventative maintenance agreement is intended to keep your laboratory running without having to worry about recommended instrument maintenance. It is designed to fit your laboratory’s needs and prolong the life of the instrument as well as optimize performance. We will inspect, clean, check and adjust all covered instruments and run appropriate tests to ensure that your system continues to meet the manufacturer’s performance standards.

Includes:

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[fusion_li_item icon=””]Annual on-site preventive maintenance visit.[/fusion_li_item]
[fusion_li_item icon=””]Priority phone and e-mail support.[/fusion_li_item]
[fusion_li_item icon=””]Priority scheduling for parts and labour for onsite breakdown callouts.[/fusion_li_item]
[fusion_li_item icon=””]10% discount on parts, labour and travel when additional service is needed outside of the scheduled preventive maintenance visit.[/fusion_li_item]
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[fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”2″ content_align=”center” style_type=”single solid” sep_color=”#333333″]Extended Warranty Agreement[/fusion_title]

An extended warranty agreement is available to extend the manufacturer’s equipment warranty for an additional one year period. Extended warranty agreements are available when the system is initially purchased (save 10% off the warranty price when purchased with system) or before the standard manufacturer’s warranty expires. Extended warranties may be offered on unsupported systems that are out of the standard warranty period, subject to inspection by a Solve Scientific representative.

Includes:

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[fusion_li_item icon=””]Priority on-site repair by experienced and qualified engineers.[/fusion_li_item]
[fusion_li_item icon=””]Unlimited breakdown service calls (normal business hours)[/fusion_li_item]
[fusion_li_item icon=””]Includes all associated travel, labour, and parts (except for documented consumables).[/fusion_li_item]
[fusion_li_item icon=””]Unlimited priority phone and e-mail support.[/fusion_li_item]
[fusion_li_item icon=””]Includes one annual on-site scheduled preventive maintenance visit as detailed above.[/fusion_li_item]
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[fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”2″ content_align=”left” style_type=”single solid” sep_color=”#333333″]About Solve Scientific[/fusion_title]

Solve Scientific welcomes you to view our range of solutions for automated liquid handling, sample preparation and process integration. We have over 50 years combined experience in configuring, installing and supporting liquid handling systems across laboratories in Australia and New Zealand. We welcome the opportunity to discuss your specific requirements.

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